Terms of service
OVERVIEW
This website is operated by Truth & Caliber. Throughout the site, the terms “we”, “us” and “our” refer to Truth & Caliber. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).
This website is operated by Truth & Caliber. Throughout the site, the terms “we”, “us” and “our” refer to Truth & Caliber. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).
SECTION 1 - MADE-TO-ORDER & CUSTOM MANUFACTURING
All products sold on our storefront are custom manufactured made-to-order specifically for you at the time your order is placed. Because items are uniquely produced upon receipt of payment, production timelines may vary. Estimated production and fulfillment speeds displayed at checkout are approximations and do not constitute absolute delivery guarantees.
All products sold on our storefront are custom manufactured made-to-order specifically for you at the time your order is placed. Because items are uniquely produced upon receipt of payment, production timelines may vary. Estimated production and fulfillment speeds displayed at checkout are approximations and do not constitute absolute delivery guarantees.
SECTION 2 - ALL SALES ARE FINAL (NO RETURN POLICY)
Because our products are made-to-order and custom-built, all sales are final. We do not maintain a physical inventory or warehouse to house returned goods. Consequently:
Because our products are made-to-order and custom-built, all sales are final. We do not maintain a physical inventory or warehouse to house returned goods. Consequently:
- Buyer’s Remorse: We do not accept returns, exchanges, or cancellations if you change your mind, decide you no longer want the product, or wish to swap the design or style.
- Sizing Errors: We do not accept returns or exchanges for incorrect sizing choices. Detailed sizing charts are provided on every product description page. It is your sole responsibility to review these dimensions carefully prior to placing your order.
SECTION 3 - EXCEPTIONS FOR MANUFACTURING DEFECTS & DAMAGE
The only exception to our final sale policy is for items that arrive damaged, misprinted, or structurally defective due to a manufacturing or courier error.
The only exception to our final sale policy is for items that arrive damaged, misprinted, or structurally defective due to a manufacturing or courier error.
- To report a defective item, you must contact our customer support team at support@truthandcaliber.com within 14 days of the delivery date recorded by the tracking courier.
- Your email must include your original order number and a clear, unedited photograph displaying the exact nature of the damage or misprint.
- Upon verification of the defect, we will coordinate a replacement item to be manufactured made-to-order and shipped directly to you at no additional cost. Do not return or mail packages back to us or our manufacturing partner unless explicitly instructed to do so in writing.
SECTION 4 - ACCURACY OF SHIPPING ADDRESSES
You agree to provide current, complete, and accurate shipping and contact information for all purchases made at our store. We are not responsible for packages that fail to deliver or go missing due to an incorrect, misspelled, incomplete, or outdated address entered during checkout. If a package is returned to the production facility due to an invalid address, you will be liable for the secondary shipping costs required to resend the package.
You agree to provide current, complete, and accurate shipping and contact information for all purchases made at our store. We are not responsible for packages that fail to deliver or go missing due to an incorrect, misspelled, incomplete, or outdated address entered during checkout. If a package is returned to the production facility due to an invalid address, you will be liable for the secondary shipping costs required to resend the package.
SECTION 5 - PACKAGES MARKED "DELIVERED" BY COURIERS
Once a package's tracking status is updated to "Delivered" by the shipping courier (e.g., USPS, FedEx, DHL), our contractual shipping obligation is successfully fulfilled. We are not liable for packages that are stolen, missing, or misplaced after a confirmed delivery scan. We encourage customers to secure their delivery drop-off zones or file claims directly with the respective mail carrier if porch theft is suspected.
Once a package's tracking status is updated to "Delivered" by the shipping courier (e.g., USPS, FedEx, DHL), our contractual shipping obligation is successfully fulfilled. We are not liable for packages that are stolen, missing, or misplaced after a confirmed delivery scan. We encourage customers to secure their delivery drop-off zones or file claims directly with the respective mail carrier if porch theft is suspected.